Client's Charter
To ensure no dangerous goods shall be brought into the port premises without declaration
FIRE AND RESCUE
i)  Supervise all dangerous activities held in both ports at least once a week to ensure all works comply according to the permit to work.
ii)Authorize all dangerous works operates in both ports to make sure no such emergency or accident occur.
ACQUISITION (DEVELOPEMENT)
Measure every acquisition made satisfy JPA needs and requirement.
MARINE
i) Ensure the result of the licensing application can be awarded to in 3 month time from the application date.
ii) Ensure polits license can be emitted in two weeks time after port consultative control.
iii) Ensure no accident take place inside territorial waters cause by carelessness of the appointed pilot.
iv) Ensure the license for support service and private jetty obey all the forms and conditions stipulated be awarded in two weeks time after complete document.
CORPORATE
i) Source of the information's.

ii) As the conjunction between JPA and the port users.

FERRY TERMINAL

i) Ensure every ferry come to anchor be given good facility immediately.

ii) Ensure the ferry terminal premises safe and free from crime and zero accident.

TRAINING

i) Ensure every officer and staff attend course at least 4 days a year.

ii) Process the application form in two weeks time.

FILE MANAGEMENT

Ensure officer who borrowed file returned in 7 weekdays.

SECURITY

i) Ensure crime rate and accident in its minimum level.

ii) Ensure patrolling and enforcement in port premises conducted at least once a week.

 

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