Client Charter

  1. Ensure application for ancillary services licenses, private jetty licenses and pilot licenses are issued within 10 working days from the date of receipt of completed application.
  2. Ensure pilotage exemption application approval letter to be issued within 7 working days from the date of receipt of completed application.
  3. Issuance of acceptance letter to the successful bidder within 3 months from the request for quotation closing date.
  4. To approve work permit application within 24 hours of receiving the request.
  5. Ensure acknowledgement of inquiries or complaints from customers within 2 working days.
  6. Ensure feedback on inquiries or complaints are made within 14 working days from the date of complaints or inquiries are received.
  7. Ensure that suppliers receive payment within 14 working days from the date of claims.